The second-hand marketplace Shoppers Express Anger Regarding Sizing Updates
Vinted users have been reacting angrily due to a modification that led to items being listed as the wrong size.
This online marketplace has updated its sizing categories for female and kids' apparel without notifying every member regarding the update.
Digital Channels Backlash
Numerous buyers and vendors are posting online stating that platform listings now display an altered size classification compared to what was initially listed due to the recalibration.
The company said the revised method more closely matches similar services.
The platform has recommended to review their products and update the measurements by hand where appropriate, causing user dissatisfaction.
Size Classification Updates
Previously, the sizes had both one number and one letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
With some products, the sizing has been recategorised - like an L measurement was previously a 12 but now shows as UK 16-18.
User Accounts
Frankie Bridger, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, from Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Manual Updates
Charlotte Lunn, located in England, explained she became annoyed because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, because of my ongoing medical condition and Vinted sales have been crucial following partial earnings loss," she explained.
Platform Context
The app has more than 100 million users, comprising 18 million UK members.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance when a surprising modification on the platform has faced criticism: last year, Vinted reversed a change regarding delivery choices due to shopper criticism.
